Right of Withdrawal/Returns Policy
We follow a strict 14 day no quibble returns policy. This means that within 14 days of receipt we will accept your item back without fuss, we suggest you return the item to the below address along with your name, postcode and order number (if possible) and your preferred instruction (e.g exchange for a size small, issue refund etc.). If you return your item without this information, it may take us longer to process your return so please make sure it is included.
We extend this 14 day period for purchases made in the month of December, such purchases can be returned before the 14th January the following year. This is to allow peace of mind when buying gifts for the holiday period.
If you are outside of this 14 day period and your purchase was not made in December please contact us as in certain circumstances we may still accept the return.
Please note: We will only accept returned items in the same condition as they were sent, this means unworn, undamaged (unless the item arrived damaged) and with the labels still intact. Refunds can only be issued to the original method of payment.
Returns address:
JOOC Ltd, 42 Fairmile Gardens, Longford, Gloucester, GL2 9DZ.